Terms & Conditions

Terms & Conditions of Service provided by PSLWeb

I believe in being transparent about the Terms & Conditions under which I provide my services. You’ll find the latest Terms & Conditions below; any questions please just ask!

Terms & Conditions

Updated 26th Octoboer 2026.

1. Introduction and Definitions

These Terms and Conditions govern the provision of website hosting and related services by PSLWeb (“PSLWeb”, “we”, “us” or “our”) to its clients (“the Client”, “you” or “your”).

For the purposes of these Terms and Conditions:

PSLWeb means the web design and hosting service provider supplying services to the Client.
The Client means the individual, business or organisation receiving services from PSLWeb.
Krystal Hosting means Krystal Hosting Ltd, the third-party hosting provider whose infrastructure PSLWeb uses to provide hosting services through its reseller account.
Hosting Services means the provision of website hosting and any associated services expressly agreed between PSLWeb and the Client.
Website means the Client’s website, including its WordPress installation, themes, plugins, databases, files and associated content.
WordPress Installation means the WordPress software installed on the Client’s hosting account, together with its themes, plugins, database, configuration and associated components.
Administrator Access means access to the WordPress administration dashboard or other credentials that allow the Client to manage, modify or administer the Website.

By purchasing or continuing to use services supplied by PSLWeb, the Client agrees to these Terms and Conditions.

2. Commissioning

2.1 The Commission shall be deemed either at a fixed cost or an hourly rate. Fixed cost shall be interpreted as a fully defined website specification taken on at a fixed price. Hourly Rate shall be interpreted as a fixed price per hour worked for the duration of the Commission. In this latter case PSLWeb shall upon request supply the Client with time sheets detailing the hours worked.

2.2 The initial consultation with the Client is free of cost wherefore PSLWeb will provide an initial estimated cost to the Client for the Commission. All further work, including additional consultations, will be charged for if and only if the Client accepts the final written quotation and engages PSLWeb to carry out the Commission.

2.3. PSLWeb will seek to provide a written quotation which will detail all the costs including any third party costs and those costs which are recurring (annual or monthly). Acceptance of this final written quotation by the Client will constitute a Commission of the work from PSLWeb.

2.4. The Client hereby agrees to allow a link to PSLWeb’s website to be placed on its own website either in the page footer or primary navigation area or as otherwise agreed with PSLWeb. In return PSLWeb will reciprocate a link from its website to the Client’s website to the mutual benefit of both parties.

3. Delivery

3.1. PSLWeb will agree with the Client timescales for the commission and will endeavour to meet those timescales. PSLWeb cannot be held responsible for delays caused by the failure of the Client to provide PSLWeb with content and materials in a timely manner as agreed in the Commission.

3.2. All content must be provided by the Client to PSLWeb in an agreed electronic format and within at least seven working days prior to the contract completion date unless otherwise agreed.

3.3. PSLWeb will construct websites that adhere to the recommended standards of web design as laid down by The World Wide Web Consortium, namely HTML5 and CSS3 unless agreed otherwise with the Client.

3.4. PSLWeb will endeavour to make every effort to construct websites that adhere to accessibility guidelines, namely U.S. Government Section 508 and the Web Content Accessibility Guidelines Priority A (minimally) as recommended by The World Wide Web Consortium.

3.5. PSLWeb will endeavour to test the website on common up-to-date modern browsers including: Microsoft Edge, Chrome, Firefox, Opera and Safari and to test that the website is mobile friendly (i.e. passes Google’s Mobile-Friendly Test). PSLWeb cannot be held responsibility for content which does not display properly on new browsers released after the completion of the Commission or deprecated browsers and devices).

3.6. PSLWeb shall as part of its standard service optimise and submit the website to Google and Bing search engines. Any further website promotion shall not be covered by the existing Commission for a website but can be provided by PSLWeb as an entirely separate Commission. In either case PSLWeb cannot guarantee inclusion in any search engine or guarantee high rankings in search engines where the site is included.

3.7. PSLWeb will demonstrate the finished website either through a fully working copy on a laptop computer or via a demonstration area on PSLWeb’s own website. Minor amendments may be made at this stage provided those changes do not constitute any redesign, changes in functionality or programming as agreed in the Commission. PSLWeb will then invoice the Client for the full amount outstanding and will require that the Client signs off the Commission, agreeing that the Commission has been completed to the Clients full satisfaction. PSLWeb will then either publish the website on the Client’s live web server or provide the website on CD-ROM as agreed with the Client. The Commission will then be deemed to be at an end.

3.8. Future maintenance of the website does not form part of this Commission. PSLWeb will usually offer maintenance however (at a specified agreed rate) and any maintenance undertaken is done so entirely at PSLWeb’s discretion.

4. Payment

4.1. Upon acceptance of a Commission by PSLWeb an immediate payment of 25% of the total fee will become due and payable within 14 days of the commencement or the Commission, unless agreed otherwise. The remainder (75%) of the fee will be due and payable within 14 days upon completion of the Commission. PSLWeb shall at its sole and absolute discretion be entitled to withhold part or all of the agreed services and/or materials whilst any payment is outstanding.

4.2. All payments will be made in pounds sterling.

4.3. PSLWeb reserves the right to modify its prices at any time and without notice. Commissions undertaken before any price alteration will not be subject to the alteration but any future Commissions will be subject to the alteration.

5. Warranty

5.1. PSLWeb will provide a warranty for one month following the live publication of the website in order to fix any problems with the website. No maintenance is included in the Commission for a website and this can be arranged between the Client and PSLWeb as a separate contract.

6. Domain Name Registration

6.1. PSLWeb cannot guarantee the securing of a domain name until PSLWeb notifies the Client that the said domain name has in fact been registered by PSLWeb for and on behalf of the Client. PSLWeb shall not be held liable for any damage or loss by any action taken by the Client prior to receiving such notification.

6.2. PSLWeb provides no warranty that any domain names registered on behalf of the Client do no infringe on the rights of any third party, and that the Client agrees to indemnify PSLWeb in respect of such infringements.

6.3. The Client is bound by the terms and conditions of use applied by the relevant Domain Name Naming Authority and is responsible for reading and complying with those terms.

6.4. The Client hereby agrees that PSLWeb shall not be liable for damage or loss resulting from the Client’s failure to adhere to the terms and conditions of use of the domain name as issued by the Domain Name Naming Authority.

6.5. PSLWeb reserves the right to retain, suspend, withhold or cancel a domain name in the case of any dispute between the Client and any third party.

6.6. PSLWeb reserves the right to retain or otherwise refuse to release any domain name to another domain name reseller, provider or tag holder unless all and any outstanding payments due to PSLWeb have been received.

7. Web Hosting

7.1. PSLWeb provides website hosting by reselling hosting services supplied by Krystal Hosting (krystal.io). PSLWeb does not own or directly operate the underlying hosting infrastructure.

7.2. The Hosting Services are subject to the technical limitations, acceptable use requirements and applicable terms of Krystal Hosting, as amended from time to time.

7.3. The Client agrees to comply with the applicable hosting requirements and acceptable use policies.

7.4. By accepting web hosting services from PSLWeb the Client accepts and agrees to be bound by all Krystal Hosting Ltd’s Terms & Conditions and Acceptable Use Policies which can be found on-line here: krystal.io/legal.

7.5. The Client acknowledges that PSLWeb has limited control over the underlying hosting infrastructure and cannot guarantee the availability, performance or uninterrupted operation of systems operated by Krystal Hosting or other third-party providers.

7.6. PSLWeb will act as the Client’s point of contact for hosting-related enquiries where appropriate. However, PSLWeb cannot guarantee that issues requiring intervention by Krystal Hosting or another third party will be resolved within a particular timeframe.

7.7. Unless expressly agreed in writing, the Hosting Services are provided as a hosting facility and do not constitute a managed WordPress service, website maintenance service, security management service or ongoing technical administration service.

8. Hosting: Client Ownership and Control of WordPress

8.1. Each Client is provided with Administrator Access to their WordPress Website.

8.2. The Client acknowledges that Administrator Access gives them the ability to install, modify and remove software, change settings, manage users and otherwise affect the security, functionality and stability of the Website.

8.3. The Client is solely responsible for the day-to-day administration, maintenance, updating and security of their WordPress Installation.

8.4. The Client is responsible for understanding the implications of the administrative privileges available to them and for ensuring that the Website is maintained appropriately.

8.5. PSLWeb is not responsible for monitoring the Client’s WordPress dashboard, identifying available updates, checking the compatibility of software or ensuring that the Client applies updates or security fixes.

8.6. Unless a separate written agreement expressly states otherwise, PSLWeb does not undertake to manage, maintain, monitor or administer the Client’s WordPress Installation.

9. Hosting: WordPress Updates and Maintenance

9.1. The Client is solely responsible for keeping WordPress, themes, plugins and all other software installed on the Website up to date.

9.2. This responsibility includes, without limitation:

Installing WordPress core updates.
Installing security patches and other software updates.
Updating themes and plugins.
Removing unused, abandoned or unsupported themes and plugins.
Checking software compatibility before applying updates.
Maintaining valid licences for premium themes, plugins and other third-party software.
Testing the Website after updates or software changes.
Addressing errors or incompatibilities arising from updates.
Ensuring that any software used on the Website remains supported and suitable for its intended purpose.

9.3. The Client is responsible for deciding when updates should be applied and for ensuring that appropriate backups are available before making potentially disruptive changes.

9.4. PSLWeb does not guarantee that the Client’s WordPress Installation will remain compatible with all future versions of WordPress, themes, plugins, PHP or other server-side software.

9.5. Where an update causes the Website to malfunction, become inaccessible or lose functionality, investigating and resolving the problem is the Client’s responsibility unless PSLWeb has expressly agreed to undertake that work.

9.6. Any assistance provided by PSLWeb with updates, troubleshooting or recovery is outside the standard Hosting Services unless expressly included in a separate written agreement. Such assistance may be chargeable.

10. Hosting: Website Security and Administrator Access

10.1. The Client is solely responsible for the security of their WordPress Installation, including its configuration, application-level security and the management of access to the Website.

10.2. The Client’s responsibilities include:

Using strong, unique passwords.
Protecting administrator accounts and login credentials.
Enabling appropriate authentication measures, including multi-factor authentication where available and appropriate.
Ensuring that administrator access is restricted to authorised persons.
Removing accounts and access rights that are no longer required.
Selecting reputable, supported themes and plugins.
Removing unused software and unnecessary functionality.
Monitoring the Website for suspicious activity.
Applying security updates promptly.
Maintaining appropriate backups.
Taking reasonable steps to prevent unauthorised access, malware infections and other security incidents.

10.3. The Client is responsible for the actions of individuals to whom they provide access to their Website, including employees, contractors, agencies and other third parties.

10.4. The Client must not knowingly install malicious software, use vulnerable or unsupported software without appropriate safeguards, or configure the Website in a manner that creates an unreasonable security risk to the hosting environment.

10.5. The Client must use the official WordPress Plugin repository (available through the WordPress Administration panel) to download and install any plugins and agrees never to install plugins obtained outside of the official WordPress Plugin repository.

10.6. The Client must use the official WordPress Plugin repository (available through the WordPress Administration panel) to download and install any themes and agrees never to install themes obtained outside of the official WordPress Plugin repository.

10.7. PSLWeb does not provide continuous security monitoring, vulnerability assessments, penetration testing, malware removal or incident response unless these services have been expressly agreed in writing.

10.8. The fact that a Website is hosted on infrastructure supplied by Krystal Hosting does not mean that the Client’s WordPress Installation is fully secure or protected against every threat.

10.9. Security measures applied by Krystal Hosting to its servers or hosting infrastructure do not replace the Client’s responsibility for securing WordPress, its plugins, themes, accounts and application-level configuration.

11. Hosting: WordPress Backups and Data Recovery

11.1. The Client is responsible for ensuring that appropriate and sufficiently frequent backups of their Website and associated data are maintained.

11.2. Backups should include, where applicable, website files, the WordPress database, uploaded media, configuration files and other information required to restore the Website.

11.3. Backups taken by the Client should be downloaded to the Client’s own device. Backups kept on the server may incur additional website hosting costs due to the resulting increase in disk space.

11.4. The Client should maintain independent backups stored separately from the live hosting account and periodically verify that those backups can be restored.

11.5. Although the hosting infrastructure includes backup facilities (presently taken daily and kept for 30 days), any backups provided by Krystal Hosting are subject to its applicable policies, technical limitations and retention arrangements.

11.6. PSLWeb does not guarantee that a backup will always be available, complete, current, unaffected by malware or capable of restoring the Website to a particular state.

11.7. PSLWeb is not responsible for data loss, corrupted files, missing content or an unsuccessful restoration arising from the Client’s failure to maintain suitable backups or from circumstances outside PSLWeb’s reasonable control.

11.8. Unless expressly agreed in writing, restoring a Website, recovering lost data or repairing a Website following a failed update, security incident or other problem is not included in the standard Hosting Services and may incur additional charges.

11.9. Nothing in this section excludes liability that cannot lawfully be excluded.

12. Hosting: Malware, Hacking and Compromised Websites

12.1. The Client is responsible for maintaining the security of their WordPress Installation and taking reasonable steps to prevent malware infections, hacking, unauthorised access and other security incidents.

12.2. If a Website becomes infected with malware, is compromised, redirects visitors without authorisation, sends unsolicited email or otherwise presents a security risk, the Client is responsible for arranging appropriate investigation, cleaning, repair and recovery.

12.3. PSLWeb is not obliged to investigate or repair a compromised Website as part of the standard Hosting Services.

12.4. If a compromised Website threatens the security, stability or reputation of the hosting infrastructure, PSLWeb may take reasonable and proportionate steps to protect the hosting environment. Such steps may include restricting access, disabling affected functionality or requesting that the Client take corrective action.

12.5. Where necessary to protect the hosting environment or comply with a requirement imposed by Krystal Hosting, PSLWeb may temporarily suspend the affected Website or related services, subject to applicable law and the relevant hosting terms.

12.6. PSLWeb will, where reasonably practicable, notify the Client of material security-related restrictions and provide information about the steps required to restore service. Immediate action may be necessary where a serious risk exists.

12.7. Any malware investigation, website cleaning, recovery, security hardening or reconstruction undertaken by PSLWeb is chargeable unless expressly included in a separate written agreement.

12.8. PSLWeb cannot guarantee that a cleaned or restored Website will be free from all malware, vulnerabilities or unauthorised access unless the scope of a specific service expressly provides for an appropriate level of testing or verification.

13. Hosting: Website Changes and Third-Party Software

13.1. The Client is responsible for changes made to the Website through WordPress Administrator Access, including changes made by the Client or by anyone acting on the Client’s behalf.

13.2. PSLWeb is not responsible for faults, downtime, data loss or security problems resulting from changes made by the Client or another person with access to the Website, except to the extent caused by PSLWeb’s own breach of contract or other actionable wrongdoing.

13.3. The Client is responsible for the suitability, compatibility, licensing and continued support of themes, plugins, integrations and other third-party software installed on the Website.

13.4. PSLWeb does not guarantee the continued availability, functionality, compatibility or security of third-party software.

13.5. Where a third-party developer discontinues a product, introduces a charge, changes its functionality or releases an incompatible update, the Client is responsible for deciding how to address the issue unless PSLWeb has expressly agreed otherwise.

13.6. Any assistance required to diagnose or resolve problems caused by third-party software may be chargeable.

14. Hosting: Availability and Performance

14.1. PSLWeb will take reasonable care in providing the Hosting Services it has agreed to supply.

14.2. PSLWeb does not guarantee uninterrupted access to the Website or that the Hosting Services will be free from errors, delays or temporary interruptions.

14.3. The Client acknowledges that hosting availability and performance may be affected by matters outside PSLWeb’s reasonable control, including:

Planned maintenance or emergency work by Krystal Hosting.
Hardware, network or infrastructure failures.
Internet connectivity issues.
Distributed denial-of-service attacks or other cyberattacks.
DNS or domain registration problems.
Resource limitations or excessive resource consumption.
Software faults or vulnerabilities within the Client’s WordPress Installation.
Failures or changes affecting third-party services.

14.4. PSLWeb will make reasonable efforts to assist with genuine hosting infrastructure issues falling within the scope of its services, including referring matters to Krystal Hosting where appropriate.

14.5. PSLWeb does not warrant that every performance issue or interruption can be resolved by PSLWeb, or that a third-party provider will resolve an issue within a particular timeframe.

14.6. Where a problem is caused by the Client’s WordPress Installation, plugins, themes, configuration or website traffic, the Client may need to obtain separate technical assistance or make changes to their Website.

15. Hosting: Support and Additional Work

15.1. Standard Hosting Services do not include ongoing WordPress administration, website maintenance, software updates, security monitoring, malware removal, content changes, development work or troubleshooting of application-level problems.

15.2. Unless expressly included in a written agreement, PSLWeb is not obliged to provide technical support for problems arising from the Client’s WordPress Installation.

15.3. PSLWeb may, at its discretion, provide advice or assistance outside the standard Hosting Services. The provision of such assistance on one occasion does not create an obligation to provide the same assistance in the future.

15.4. Additional work may include, without limitation:

Diagnosing WordPress errors.
Repairing a Website following a failed update.
Fixing plugin or theme conflicts.
Restoring backups.
Removing malware.
Investigating security incidents.
Recovering administrator access.
Repairing a damaged database.
Updating WordPress or its components.
Migrating or reconstructing a Website.

15.5. Where additional work is requested or required, PSLWeb will explain the proposed scope and applicable charges where reasonably practicable before commencing the work.

15.6. PSLWeb is not obliged to undertake additional work and may decline a request where it lacks the necessary capacity, expertise or access.

16. Hosting: Client Content and Legal Compliance

16.1. The Client is responsible for all content, products, services, data and materials published or stored on their Website.

16.2. The Client must ensure that their Website complies with applicable laws and regulations, including those relating to intellectual property, privacy, data protection, cookies, electronic marketing, consumer protection and any sector-specific requirements that apply to their activities.

16.3. The Client is responsible for obtaining the permissions, licences and consents necessary for the content and functionality of their Website.

16.4. PSLWeb does not provide legal, regulatory or compliance advice as part of the Hosting Services.

16.5. The Client must comply with the applicable acceptable use requirements of Krystal Hosting and must not use the Hosting Services for unlawful activities or in a manner that jeopardises the hosting environment.

17. Hosting: Suspension and Restrictions

17.1. PSLWeb may suspend or restrict the Hosting Services where reasonably necessary to address a security risk, comply with applicable law, respond to a direction from Krystal Hosting, prevent harm to the hosting infrastructure or address a material breach of these Terms and Conditions.

17.2. Where reasonably practicable, PSLWeb will notify the Client of the reason for the suspension and the steps required to resolve the issue.

17.3. Where immediate action is reasonably necessary to protect systems, data, other customers or third parties, PSLWeb may act without prior notice.

17.4. PSLWeb will consider the nature and seriousness of the issue when deciding what action is appropriate and will restore affected services when reasonably practicable once the relevant issue has been resolved.

17.5. The Client remains responsible for remedying problems arising from their WordPress Installation, including vulnerabilities, malware and excessive resource consumption.

17.6. Any suspension or restriction will be handled in accordance with applicable law and any contractual rights the Client may have.

18. Hosting: Fees and Payment

18.1. The Client agrees to pay the fees applicable to the Hosting Services and any additional services expressly agreed with PSLWeb.

18.2. Hosting fees cover the services specified in the Client’s quotation, order or other written agreement. They do not include Website or WordPress maintenance or additional technical work unless expressly stated.

18.3. Additional work requested by the Client or required to address a problem with the Client’s Website or WordPress Installation may be charged at PSLWeb’s prevailing rates, subject to agreement on the scope and price where required.

18.4. Where fees remain unpaid, PSLWeb may take reasonable steps to recover the outstanding amounts and, subject to applicable law and the relevant agreement, may suspend or terminate the affected services after giving any notice required by law or contract.

18.5. Any applicable notice, cancellation, renewal and refund arrangements will be those agreed with the Client and permitted by law.

19. Hosting: Limitation of Responsibility and Liability

19.1. PSLWeb will provide the services it has agreed to supply with the care and skill required by applicable law.

19.2. Subject to clause 19.6, PSLWeb is not responsible for loss, damage, downtime or security incidents arising from:

The Client’s failure to maintain or update WordPress.
Vulnerabilities in WordPress, themes, plugins or other third-party software.
The Client’s configuration or administration of the Website.
Unauthorised access resulting from compromised Client credentials or inadequate access controls.
Actions or omissions of the Client or persons authorised by the Client.
The Client’s failure to maintain suitable independent backups.
Failures or interruptions affecting third-party infrastructure or services outside PSLWeb’s reasonable control.
Malware, hacking or other cyber incidents that PSLWeb was not contractually responsible for preventing or managing.

19.3. PSLWeb does not warrant that the Client’s Website will be free from vulnerabilities, malware, software defects or compatibility problems.

19.4. To the extent permitted by applicable law, PSLWeb will not be liable for indirect or consequential losses, loss of profits, loss of anticipated savings, loss of business opportunities or loss of goodwill arising from the Hosting Services.

19.5. Where PSLWeb is legally liable for a loss, the extent of that liability will be determined in accordance with applicable law and the circumstances of the claim. Any financial cap or other restriction on liability must be separately agreed in clear terms and must be lawful and enforceable.

19.6. Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is prohibited by law. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot lawfully be excluded or restricted. Nothing in these Terms and Conditions removes or limits any non-excludable statutory rights of a consumer.

19.7. The allocation of responsibility in these Terms and Conditions does not relieve PSLWeb of its own obligations in respect of the Hosting Services it has agreed to provide.

20. Hosting: Termination and Transfer of Services

20.1. Either party may terminate the Hosting Services in accordance with the applicable notice period and cancellation arrangements agreed between them, subject to any minimum term and applicable law.

20.2. PSLWeb may terminate or suspend services where the Client commits a material breach of these Terms and Conditions and, where appropriate, fails to remedy that breach within a reasonable period after receiving notice.

20.3. PSLWeb may take immediate protective action where required by law, where directed by Krystal Hosting, or where reasonably necessary to address a serious security threat or risk to the hosting environment.

20.4. Upon termination, the Client is responsible for arranging the transfer of their Website, domain name, email services and associated data to another provider where required.

20.5. PSLWeb will provide reasonable cooperation with a transfer where agreed and technically practicable. Migration, data recovery or other assistance may incur additional charges where agreed in advance.

20.6. The Client should ensure that they have current backups and the necessary credentials and licences before termination.

20.7. Following termination, website data may be deleted or become inaccessible in accordance with the applicable hosting arrangements and retention requirements. The Client must not rely on PSLWeb retaining Website data indefinitely after termination.

20.8. Any deletion or retention of data will be subject to applicable legal obligations, including data protection requirements.

21. Hosting: E-commerce functionality

21.1. The Client shall ensure the maximum security levels with regard to its e-commerce application and data (in accordance with PCI standards and regulations), including but not limited to all financial and personal data.

21.2. The Client shall be solely responsible for complying with any laws, tariffs and taxes applicable to their e-commerce application or any other related services. The Client will hold harmless, protect and defend PSLWeb from any claim, suit, penalty, fine, tariff or tax arising from the Client’s exercise of e-commerce applications and any failure to comply with any such laws, tariffs or taxes arising from the exercise of such applications.

22. Privacy

22.1. PSLWeb will hold all personal client data securely and use it solely for the purposes of carrying out business with the Client. PSLWeb will not pass on personal data to any third party unless required to do so under United Kingdom law or with the express permission of the Client.

23. Cancellations

23.1. The Client may cancel the Commission at any point but will be invoiced for the work done up to the point of cancellation on a time and materials basis.

23.2. The Client is responsible for providing PSLWeb with content and materials as agreed in the Commission. If the content and materials are not supplied within one month of the agreed schedule then PSLWeb may consider that the Client has effectively cancelled the Commission and any fees due at that point will be invoiced for.

24. Disclaimer

24.1.PSLWeb does not guarantee or warrant the website as being error free, including, but not limited to, website availability, website functionality, email and e-commerce functions will be uninterrupted or free of errors. The Client agrees to assume the entire risk for the quality and performance of the website. PSLWeb shall in no event be held liable by the Client or any third party for any damage or loss resulting from, but not limited to, website content, website functionality, website or email unavailability, the Hosting Service, Internet Service Providers, telecommunication carriers, loss of sales, revenue, turnover, profits or indirect, consequential or special loss, User Agents, website visitors, even if PSLWeb has been advised of the possibility of such loss or damages.

25. Liability

25.1.The Client hereby agrees to indemnify and hold PSLWeb harmless from any legal action which may result from the services and/or goods supplied.

25.2.The Client hereby agrees that PSLWeb shall be excluded from any and all liability for damage or loss caused by omissions, delays, errors or inaccuracies whatever the cause in the services and/or goods supplied by PSLWeb.

25.3.The Client hereby agrees that PSLWeb shall be excluded from any and all liability in respect of loss, damage or injury or any consequential or indirect loss sustained by the Client or its servants or third parties by reason of any act or negligence by the Client.

25.4.The Client shall be solely responsible for ensuring that materials supplied to PSLWeb or directly uploaded to The Client’s website do not infringe copyright, intellectual property rights and are not libellous. The Client will indemnify PSLWeb against any damage or loss resulting therein.

25.5. The Client hereby agrees that PSLWeb shall not be liable for damage or loss to Client’s materials supplied for the purpose of providing the said services/goods whether the damage or loss results from negligence or caused otherwise.

25.6.The Client hereby agrees that PSLWeb be excluded from any and all liability for damage or loss caused by the use of third-party software, including, but not limited to: WordPress, and its associated Themes, Plugins and Widgets.

25.7.The Client hereby agrees that PSLWeb be excluded from any and all liability for damage or loss when providing PC Help & Support service, including, but not limited to: Hardware maintenance, fixes and upgrade, Software installation, error fixing, upgrading and troubleshooting, where such damage and loss is not a direct result of work carried out by PSLWeb on behalf of the Client.

25.8. The Client hereby agrees to ensure they have at least two up-to-date copies of all their data prior to PSLWeb commencing any PC Help & Support services for the Client. PSLWeb cannot be held responsible for any loss of data incurred as a result of the PC Help & Support services provided to the Client.

26. Copyright

26.1. All materials provided by the Client to the Company for the purposes of providing the services and/or goods will remain the copyright of the Client where the Client already owns such rights.

26.2. All materials specifically produced by PSLWeb as part of the Commission will remain the copyright of PSLWeb. The Client will have permission to use these materials provided solely in the capacity of the Client’s website upon payment being made in full to PSLWeb.

26.3. The Client does not have permission to copy, resell or redistribute the materials produced by PSLWeb without the express and written permission of PSLWeb.

26.4. PSLWeb may use select graphics from the Client’s website in its own promotional materials without restriction or permission.

27. Precautions

27.1. The services and/or materials provided by PSLWeb may only be used for lawful purposes.

27.2. The Client shall be responsible for ensuring that the material does not in any way contravene statutory legislation, especially, but not limited to, the following cases:

That the material does not contravene United Kingdom law.
The material does not contravene the law where the domain name is registered.
That the material does not contravene the law in the country where the live web server is situated.

27.3. That the material does not contravene the law in the country where the Client’s goods and/or services are produced or sold.

27.4. PSLWeb reserves the right to not accept any Commission which the PSLWeb deems unfit or unacceptable whether for legal reasons or otherwise.

27.5. PSLWeb reserves the right to suspend or remove any website which, in opinion of PSLWeb, is unfit or unacceptable; including, but not limited to, websites containing material of a pornographic, obscene, lascivious, indecent, filthy or lewd nature, material which provokes racial or religious hatred, material with the intent to abuse, threaten, annoy or harass any individual or group, material which infringes copyright or intellectual property rights or material contravening United Kingdom law.

27.6. PSLWeb reserves the right to monitor server files and emails for any illegal content or materials or for any other purpose it deems necessary.

28. Law

28.1. These terms and conditions and any other contract between PSLWeb and The Client shall be governed and construed in accordance with the laws of England in every particular formation and interpretation and shall be deemed to have been made in England.

29. Severability

29.1. Should one or more provisions of these terms and conditions and the Agreement of the Commission be held to be illegal, invalid or not forceable then the remaining provisions shall not be impaired and the Terms & Conditions and the Agreement of the Commission shall not be declared void. Any provision so declared shall be replaced by a mutually acceptable provision which is deemed to be legal, valid and enforceable wherein the new provision comes closest to matching the original intention of the parties underlying the illegal, invalid or unenforceable provision.

29.2. This contract is not transferable to any other party and does not need to be renewed.

30. General Terms & Conditions

30.1. PSLWeb reserves the right to withhold or withdraw any services and/or materials from any client who infringes these Terms & Conditions without notice and with immediate effect. In such circumstances PSLWeb will not refund any monies paid for services and/or materials or any part thereof and the Client will be liable for any outstanding fees owed.

30.2. PSLWeb reserves the right to modify or change any or all of the Terms & Conditions contained herein without notice.

30.3. The Client’s statutory rights are not affected by agreeing to these Terms & Conditions.

31. Acceptance of Conditions

31.1. The acceptance of a quotation for a Commission or any services provided by PSLWeb will constitute a full and unconditional acceptance of these Terms & conditions and those of Krystal Hosting Ltd (krystal.io/legal).

32. Changes to These Terms

32.1. PSLWeb may propose changes to these Terms and Conditions where reasonably necessary to reflect changes in the services, technical requirements, applicable law or third-party hosting arrangements.

32.2. Where a change materially affects the Client’s rights or obligations, PSLWeb will give reasonable notice and explain the change.

32.3. Any variation to an existing contract will take effect in accordance with the variation provisions of that contract and applicable law.

32.4. No change will retrospectively remove a right that the Client has already acquired or exclude a liability that cannot lawfully be excluded.

33. Data Protection and Confidentiality

33.1. Each party must comply with the data protection obligations applicable to it.

33.2. The Client is responsible for ensuring that their Website’s collection and use of personal data comply with applicable data protection and privacy laws.

33.3. Where PSLWeb processes personal data on the Client’s behalf in providing hosting or related services, the parties will comply with the data processing terms and other arrangements required by applicable data protection law.

33.4. The parties will take reasonable steps to protect confidential information obtained through their dealings with one another.

33.5. Nothing in this section removes any statutory obligation relating to personal data security, confidentiality, breach reporting or cooperation with a competent authority.

34. General Provisions

34.1. These Terms and Conditions should be read alongside any quotation, order, service specification or separate written agreement entered into between PSLWeb and the Client.

34.2. If there is a conflict between these Terms and a separate written agreement, the separate agreement will take precedence to the extent that it expressly addresses the matter in question.

34.3. The Client acknowledges that PSLWeb’s Hosting Services depend on third-party infrastructure and that the applicable terms and policies of Krystal Hosting may affect the provision of those services.

34.4. If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

34.5. A failure or delay by PSLWeb in exercising a contractual right does not necessarily amount to a waiver of that right.

34.6. These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory legal rights or jurisdictional protections applicable to the Client.

35. Acceptance of Terms

35.1. By accepting a quotation, purchasing Hosting Services or continuing to use the services supplied by PSLWeb after being given these Terms and Conditions, the Client acknowledges that they have had the opportunity to read and understand them and agrees to be bound by them, subject to applicable law.

For the avoidance of doubt, unless PSLWeb has expressly agreed otherwise in writing, the Client is responsible for the administration, maintenance, updates, backups and security of their own WordPress Installation. The provision of hosting by PSLWeb does not include managed WordPress services or a guarantee that the Client’s Website will remain secure, up to date or free from errors.